Return & Refund Policy

At lostencil2.local, we are committed to providing our customers with high-quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you have the right to withdraw from the contract within 14 days of receiving your order.

1. Right of Withdrawal

You have the right to cancel your order without giving any reason within 14 days from the day you receive your goods. To exercise this right, you must inform us of your decision to withdraw from the contract by contacting us at:

Email: admin@shapef.comaaaaa
Phone: 74657567544845

2. Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone to notify us of your intention to return the product.

2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

3. Carefully package the item in its original packaging, including all accessories, manuals, and any free gifts received.

4. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the item is defective or incorrect.

3. Conditions for Returns

To qualify for a return, the following conditions must be met:

1. The item must be unused, in the same condition that you received it, and in its original packaging.

2. You must initiate the return process within 14 days of receiving the item.

3. Proof of purchase (receipt or order confirmation) must be included with the return.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. Please note that shipping costs are non-refundable.

5. Exceptions

Some items are exempt from being returned, including:

1. Items that are personalized or made to order.

2. Digital products or services that have been accessed or downloaded.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, please do not hesitate to contact us:

Email: admin@shapef.comaaaaa
Phone: 74657567544845

Thank you for shopping with us!